Self-Exclusion

Prior to engaging in gambling, we want to ensure that you understand the importance of maintaining a healthy perspective. Gambling should not become an obsession, a primary source of income, or a means to resolve debt. We advise both current and potential players to establish a budget specifically for gaming activities. It is crucial to keep track of the amount of money and time spent on online games, and to assess whether it is negatively affecting one's life.

If you find yourself facing financial or emotional difficulties, we recommend taking a break from gambling to distance yourself and regain control. However, some individuals may struggle to maintain control and are at risk of developing a gambling addiction. In such cases, it is necessary to take more drastic measures. One option is to request voluntary self-exclusion for a specified period of time or indefinitely.

Our Responsible Gaming Policy framework serves as the basis for identifying risky behavior using an internal system unique to our company. The system identifies clients who experience frequent losses, face potential financial or mental health risks, or exhibit distressing or abusive behavior when interacting with our staff. These individuals are contacted by our Customer Support Department to assess the situation and discuss the activation of self-limitation or self-exclusion options.

If you believe that you are at risk, we encourage you to reach out to us and request a self-exclusion.

- Does your gambling activity interfere with how you can provide for the basic needs of your family?
- Have you lost interest in your family, friends or pastimes due to gambling?
- Have others ever criticized your gambling?
- Do you stay away from work to gamble?
- Do you feel depressed or even suicidal because of your gambling?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

If you answered yes to any of the questions, you may have a gambling problem. Please contact GameCare or GamblersAnonymous for help.